Recently, I (Kristen Stephens – Lesson Plans Editor) had the exciting opportunity to purchase a new computer from Staples in place of my eight year old Dell PC.
The first step for me was to look online, and see what types of computers Staples offered and which one would work for my family. I chose the HP TouchSmart 10-1020 All-in One Desktop PC which I thought would be very user friendly for the various ages in my family since it has a touch screen. From the Staples website, I could see there was a great ‘in-store only’ offer on this computer. I checked to see if it was in stock at my local Staples and I was off to the store.
As I entered Staples, I went directly to the computer section, and started to look for the computer I wanted so I could give it a test drive. I found the HP and began to explore the different features. After about two minutes, I had an HP representative come up to me and ask if I had been helped. He called over the Staples Tech person, and she was showing me some features. After seeing how the computer worked, I told her I would like to purchase it, and had her confirm the price that I found online.
At the checkout counter, the GM began to help me write up the work order to transfer my files from my old computer’s HD to the new one. At home, we also have an external hard drive which I was interested in transferring data from as well. I brought both HD’s in, and the manager didn’t think it was a problem to transfer all files to the new computer, that the space would be sufficient.
My last step was to purchase the computer. I also purchased an anti-virus software that was on sale. I was very pleased with the final price for the computer and the service I received from the staff at Staples. Upon getting ready to leave, I asked the GM when I could pick up the computer with my hard drives, and he told me that the technician came in at 2pm. He said it just depended on how long it took for all the files to transfer onto the new computer.
Overall, my experience was a good one, and once I receive my new computer, I’ll be able to give Windows7 a try!
That’s a good computer! I worked at staples for 2 years before my husband and I relocated to where there wasn’t a staples (frown). I was the department manager of all the electronics stuff (computers, printers, etc). I’m not trying to be nosy, but please, please, tell me you bought the protection plan for the touch screen computer. If you haven’t…you should! I would honestly go as far as getting the accidental plan. You may not ever need it, but the two years I worked and sold them the extended protection plan is a must! You’ll thoroughly enjoy the computer you got…it’s awesome! Plus, you can use a mouse if you decide not to touch the screen all the time! 🙂
I purchased an HP Pavilion Slimline PC 3 weeks ago. It died on me this past Tuesday. I was told to contact HP customer service and that was very aggravating! I never got the help from them so I called the store and was told to bring it in the next day (yesterday). Their 2 IT tech. employees are totally awesome and very empathic. After checking everything out I was told that it had a defective hard drive. They are replacing it and updating Windows 7 for me. Thanks Staples for hiring such wonderful employees.
I did get the 3 year service plan and I never expected to be using it. I would definitely take out a service plan again when buying a new one.